Shipping Policy

Last updated: August 2026

Where We Ship

Carmean currently ships to all 50 U.S. states, including Alaska and Hawaii, as well as APO/FPO/DPO addresses. We do not currently ship internationally.

Shipping Cost

Shipping is free on every U.S. order. There is no minimum order value and no calculated shipping charge at checkout.

Processing Time

Orders are processed and dispatched within 1–2 business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM PT on a Friday begin processing the following Monday.

During promotional periods or high-volume weeks, processing may take an additional day. We'll email you if your order is affected.

Delivery Time

Once dispatched, U.S. orders typically arrive in 5–10 business days.

Total time from order to doorstep is generally 5–10 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or address issues outside our control.

Order Tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order leaves the fulfillment center. Tracking information may take 24–48 hours to begin updating after you receive it — this is normal and does not mean your package is lost.

You can also check status anytime through the Track Your Order link at the top of our site.

Split Shipments

Orders containing multiple items may ship separately and arrive on different days. You will not be charged extra for this. If you receive a partial order, the remaining items are still in transit and a separate tracking number will follow.

Incorrect or Undeliverable Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment; you may be responsible for the cost of the second shipment.

If you catch an address error, email support@carmean.co immediately. If your order hasn't dispatched, we can usually correct it.

Lost, Stolen, or Damaged Packages

If tracking shows delivered but you don't have the package, check with neighbors and your building's mailroom first, then wait 48 hours — carriers occasionally scan early. If it still hasn't appeared, email support@carmean.co and we'll open a claim.

If your order arrives damaged, send a photo to support@carmean.co within 7 days of delivery and we'll replace it at no cost to you.

Changes and Cancellations

Contact support@carmean.co as soon as possible. If your order hasn't entered fulfillment, we can cancel or modify it. Once dispatched, it falls under our return process instead.