Refund Policy

Last updated: August 2026

Our 60-Day Money-Back Guarantee

If a Carmean product isn't right for you, contact us within 60 days of delivery for a full refund of the product price. You don't need to return an unopened container or prove you finished it. Try it, and if it doesn't work for you, tell us.

How to Request a Refund

Email support@carmean.co with:

Your order number
Which product you're returning
A sentence about what didn't work

We respond typically within one business day. Most refunds are approved on the first reply — we don't require a phone call, a return authorization form, or a reason we find satisfactory.

Returns

For most orders, you do not need to ship the product back. Return shipping on a used supplement container costs more than the product, so we don't ask for it.

If we do request a return, we'll send a prepaid label. You will never pay return shipping on a Carmean order.

Refund Timing

Once approved, we issue the refund to your original payment method within 2 business days. Your bank or card issuer then takes an additional 5–10 business days to post it, which is outside our control.

Refunds cover the product price you paid. Since shipping is free on all orders, there is no shipping charge to refund.

Damaged, Defective, or Incorrect Items

Email a photo to support@carmean.co within 7 days of delivery. We'll send a replacement at no cost, or refund you in full — your choice. No return required.

Lost Packages

If tracking shows delivered but you don't have the package, wait 48 hours (carriers sometimes scan early), then email us. We'll replace the order or refund it.

If tracking has stalled for more than 10 business days without an update, contact us and we'll investigate with the carrier. You are covered either way.

Subscriptions

Subscription orders carry the same 60-day guarantee. Cancel, skip, or modify anytime through your account or by emailing support@carmean.co. Cancellation applies to any order not yet processed.

If a renewal charges after you intended to cancel, email us. We'll refund it and cancel the subscription.

Exchanges

Want a different flavor or product instead of a refund? Say so in your email and we'll ship the replacement and refund any difference. There's no charge for the exchange.

Order Cancellations

If your order hasn't dispatched yet, we can cancel it for a full refund. Since orders dispatch within 1–2 business days, reach out quickly.

Exceptions

This guarantee is offered in good faith and we extend it generously. We reserve the right to decline refunds, limit future purchases, or close an account where we identify a pattern of repeated refund requests across multiple orders. We will explain our reasoning if we do.